Privacy Policy

Privacy Policy

Geneva Naturals, operated by Geneva Naturals LLC., is committed to clear and transparent communication with its customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information in compliance with current U.S. ecommerce and consumer privacy laws, including applicable state privacy laws and global regulations (e.g., CCPA, CPRA, GDPR-equivalent protections).

This Privacy Policy governs your interactions with our ecommerce services and websites in the U.S., including access via desktop and mobile devices, social media platforms, apps, and any HTML-formatted emails or other online and offline communications referencing this policy.

For any inquiries regarding this Privacy Policy, please contact us at help@genevanaturals.com.

PERSONAL INFORMATION WE COLLECT

"Personal Information" means any data that identifies or relates to an identifiable individual, including but not limited to:

  • Full name
  • Postal address (billing and shipping)
  • Phone number
  • Email address
  • Payment card details
  • Profile photo or avatar
  • Social media handle or ID
  • IP address and device ID
  • Geolocation data (if you allow access)
  • Biometric identifiers (if collected for authentication or personalization)

We may collect this information through:

  • Our Services: For example, when you make a purchase, subscribe to newsletters, or create an account.
  • Offline Interactions: In person, by phone, or during promotional events or trade shows.
  • Third Parties: Including affiliates, public sources, partners, or your connected social media platforms.

If you connect a social media account to our services, data from that account—such as your name, profile image, and friends—may be shared with us under the platform’s own privacy rules.

Note: Payments made through the site are processed by third-party providers. Your payment details may be governed by the privacy policies of those providers, not by this policy.

By submitting personal data about others, you confirm you have the authority to do so and to permit us to use it in accordance with this Privacy Policy.

HOW WE USE PERSONAL INFORMATION

We and our service providers may use your Personal Information to:

  • Process orders and provide customer service
  • Send transactional and service-related communications
  • Send you marketing materials and promotional offers (with opt-out capability)
  • Customize your experience on our Services
  • Manage sweepstakes, contests, or promotions (with their own terms)
  • Analyze data, prevent fraud, and improve our offerings
  • Comply with legal obligations and enforce our Terms of Service

We do not sell your personal data. You can opt out of marketing emails at any time by following the unsubscribe link or contacting us directly.

HOW WE SHARE PERSONAL INFORMATION

We may share your Personal Information with:

  • Affiliates and subsidiaries for aligned business purposes
  • Third-party vendors offering services like hosting, fulfillment, analytics, customer support, and fraud detection
  • Advertising partners who display personalized ads based on user behavior, with opt-out options
  • Social media platforms when you engage in social sharing
  • Public forums (e.g., message boards or product reviews) where posted content is public
  • Legal entities or government agencies in response to lawful requests or legal obligations
  • Business successors in case of a merger, acquisition, or bankruptcy

YOUR PRIVACY RIGHTS (as of 2025)

Depending on your jurisdiction, you may have the following rights:

  • Access your Personal Information
  • Correct or delete inaccurate or outdated data
  • Opt-out of data sharing or targeted advertising
  • Limit use of sensitive information
  • Portability: request a copy of your data
  • Withdraw consent where processing is based on consent

To exercise these rights, email us at help@genevanaturals.com. We will verify your identity before fulfilling your request, as required by law.

RETENTION OF PERSONAL INFORMATION

We retain your Personal Information as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. This includes satisfying any legal, accounting, or reporting obligations. You can request deletion of your data unless we are legally required to retain it.

OTHER INFORMATION WE COLLECT

"Other Information" includes data that does not directly reveal your identity, such as:

  • Browser/device type, screen size, and OS
  • App usage data
  • Language preferences
  • Time spent and pages viewed on our Services
  • Data collected via cookies, pixel tags, or analytics tools
  • Aggregated or de-identified information

If Other Information is linked to your identity, we treat it as Personal Information.

TECHNOLOGIES WE USE

  • Cookies: Used for user session management, analytics, and ad targeting. You may disable cookies in your browser, but this could impact your experience.
  • Pixel Tags & Beacons: Track user engagement and email open rates.
  • Google Analytics: Collects usage data. You can opt out via Google’s opt-out browser add-on.
  • Flash LSOs: Used for richer content. You can manage settings via Adobe’s Global Storage Settings Panel.

We do not currently respond to Do Not Track (DNT) browser signals.

CHILDREN'S PRIVACY

Our Services are not directed to individuals under the age of 13 (or other minimum age depending on jurisdiction), and we do not knowingly collect Personal Information from such individuals.

SECURITY

We use administrative, technical, and physical safeguards to protect your Personal Information. However, no data transmission or storage can be guaranteed 100% secure.

UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted here, with the “Last Updated” date modified. Your continued use of our Services constitutes your acknowledgment of the updated policy.

Last Updated: May 18, 2025