Terms of Service

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Terms and Conditions

Effective Date: 05/18/2025

Section I – Terms of Use Agreement

This Terms of Use Agreement (“Agreement”) constitutes a legally binding contract between you (“you” or “user”) and Corporation Geneva Naturals LLC, including its affiliates (“Geneva Naturals,” “we,” “us,” or “our”), governing your access and use of www.genevanaturals.com and any related media channels or platforms (collectively, the “Website”).

By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy. If you do not agree with these terms, you must not access or use the Website.

Geneva Naturals reserves the right to modify these Terms at any time. Changes will be posted on this page. Continued use of the Website following the posting of changes constitutes your acceptance of such changes.

Section II – Privacy

Please review our Privacy Policy, which governs how we collect, use, and protect your personal information. The Privacy Policy is incorporated into this Agreement by reference and is subject to its terms.

Section III – Intellectual Property

The Website and its entire content, features, and functionality—including, but not limited to, text, graphics, logos, icons, images, audio, video, software, code, design, and layout (collectively, “Company Content”)—are owned or licensed by Geneva Naturals and protected by U.S. and international intellectual property laws.

All trademarks, trade dress, service marks, and logos displayed on the Website (“Marks”) are proprietary to Geneva Naturals and may not be copied, imitated, or used, in whole or in part, without our prior written consent.

You may use the Website only for personal, non-commercial purposes. Any unauthorized use of the Website or Company Content is strictly prohibited.

Section IV – Limitation of Liability

Your use of the Website is at your own risk. The Website and all content, services, and products are provided “as is” and “as available,” without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or freedom from malware.

To the maximum extent permitted by law, Geneva Naturals and its affiliates will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Website, except where such liability is due to our gross negligence, fraud, or intentional misconduct.

Unsolicited submissions (e.g., reviews, ideas, suggestions) are not considered confidential. We reserve the right to use such materials without compensation to you.

Section V – External Links

The Website may contain links to third-party websites. Geneva Naturals does not endorse and is not responsible for the content, accuracy, or practices of such sites. Your use of third-party sites is at your own risk and subject to their respective terms.

We may, at our sole discretion:

  • Monitor the Website for violations of this Agreement
  • Remove or disable content that is unlawful or burdensome
  • Take legal action against violators
  • Manage the Website to protect the rights of Geneva Naturals and its users

Section VI – Accuracy of Information

While we strive for accuracy, we do not guarantee that all Website content is complete, current, or error-free. Geneva Naturals reserves the right to correct any inaccuracies and update information at any time without prior notice.

Section VII – Order Refusals

We reserve the right to refuse or cancel orders for any reason, including but not limited to:

  • Suspected intent to resell
  • Excessive quantities ordered
  • Unauthorized use of discount codes
  • Product availability or pricing errors

We may also limit product quantities per customer or transaction.

Section VIII – Purchases

By placing an order, you agree to pay all applicable charges using the payment method selected. Prices shown exclude applicable sales tax. We reserve the right to correct pricing errors even after payment has been processed.

Products are for personal use only and not for resale. All purchases are governed by our shipping, return, and refund policies.

Section IX – Returns

Returns are accepted under the following conditions:

  • Items must be unused, in original packaging, and returned within 30 days of delivery
  • Only items purchased directly from genevanaturals.com are eligible
  • Items that are opened, used, or damaged due to customer handling are not eligible for refund or exchange

Return Process:

  • Contact: hello@genevanaturals.com within 15 days if your item is defective or damaged
  • Ship returns to:
    14280 South Military Trail
    Suite 8423
    Delray Beach, FL 33482

You are responsible for return shipping costs, which are non-refundable. Refunds will be issued within 5–7 business days after inspection.

Section X – Late or Missing Refunds

If your refund has not been received:

  • Verify with your bank or credit card provider
  • Confirm processing timelines
  • Contact us at hello@genevanaturals.com if delays persist

Note: We are not responsible for returned items lost or delayed in transit.

Section XI – Shipping

  • Orders are processed within 24–48 business hours
  • Orders placed on weekends or holidays will be processed on the next business day
  • Business hours are Monday to Friday, 9 AM–5 PM EST (excluding holidays)
  • Delivery times may vary based on location and shipping method. We do not guarantee delivery dates